FAQs

IF YOU STILL HAVE QUESTIONS YOU CAN CONTACT ME AT 

【 IIAMFUMII@GMAIL.COM 】

  

 SHIPPING  

 WHEN WILL MY ORDER SHIP?

 2-5 business days, Since I pack and ship out orders entirely myself, please be patient as I fulfill the orders!

  

 HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

PLEASE ALLOW 1-2 WEEKS FOR KUWAIT AND GCC ORDERS


PLEASE ALLOW 2-4 WEEKS FOR INTERNATIONAL ORDERS

If you haven't received your order within the timeframe listed above, feel free to email me with your order number to iiamfumii@gmail.com and I will see what I can do!

 

MY PACKAGE IS DAMAGED/MISSING, WHAT DO I DO?

While I pack everything carefully, I can’t control what happens during shipping. If your package is missing or damaged, check with your local postal office or neighbors first. If unresolved, email me with your order number so we can sort it out together!

 

I DON'T SEE ONE OF THE ITEMS I ORDERED/THERE IS EXTRA GOODIES IN MY ORDER

If you are missing a part of your order, please email me and I will send it out to you! 

 

DO YOU SHIP TO MY COUNTRY?

I ship to a wide list of countries, but if you don’t see your country listed, email me to check if shipping is possible.

 

VAT TAXES/CUSTOM FEES

*IMPORTANT*

Please know that you may be charged a VAT tax on your order when it reaches customs. I will not be collecting VAT taxes and will not be responsible for them. Any taxes/fees/charges are the customer's responsibility and are not included in the product cost or shipping fee. If you don't want to pay the tax, your order will be returned back to me.

 

CAN I RETURN/ EXCHANGE MY ORDER?

I don’t accept returns or exchanges. If you have a problem with your order, feel free to reach out to me!

  

PRODUCTS/ PACKAGING

CAN I RECYCLE YOUR PACKAGING?

I try my very best to purchase packaging that can be reused or recycled in near future! I use plastic bags since that what I can afford in my country to pack everything else.

  

WILL YOU BE RESTOCKING THIS PRODUCT?

Restocks are occasional, as I prefer to focus on creating new products. So snag the things you want fast just in case I don't!

 

PREORDERS

WHAT IS A PREORDER?

A preorder is an order that is sold before the item is available. It's also a good way to see how many people want them to gauge how many to order!

 

WHEN WILL I GET MY PREORDERS?

The items will take a few days up to weeks to manufacture and get to me! The estimated time on each preorder does not include sorting, packing, and shipping time. Please expect to wait 1 to 2 weeks to receive your items.

 

DOES MY PREORDER SHIP WITH MY NON-PREORDER ITEMS?

Shipping will be stacked if you also purchase non-preorder items from my shop so that I can get non-preorder items shipped out earlier.

 

WILL PRICES INCREASE AFTER PREORDERS?

Preorders items have a $5 discount. Once preorders are over, the regular price will be higher.

 

ARE THE PHOTOS ACCURATE TO WHAT I'LL GET?

The product photos are taken from a close to final sample. 

 

WHAT IS THE CANCELLATION POLICY FOR PREORDERS?

Unfortunately, I won't be able to offer cancellations of preorders.